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The MSP of the Future
That’s what I sat down to write for today’s AgenticMSP lead story. Then I ran into a video which reminded me that I have not profiled any great online AI resource for MSPs lately. At the end, I realized it not only made my point, but offered some guidance as to how to get there!
The point of the story is not new; in fact, I’ve written frequently about it. It’s that the MSP of the future will have to make a much deeper change. Previously, new technologies shared many characteristics of previous technologies and required acquisition of somewhat similar skills. It was still all about moving data from one place to another.
AI requires a completely different set of skills than the technologies we’ve served previously. The good news is that many if not most of you probably have most of those skills already. I’m talking about business acumen. An understanding of how businesses operate. Both strategic and tactical experience with business management. With the AI tools now available to you, for the first time you can translate that valuable knowledge into true customer value and new revenue for you. You become consultative.
There’s always been more opportunity in consulting than tech support.
